FAQs

How do I order?

Ordering is simply, just take a look in the PRODUCTS menu & there you will see listings for the various items Roccket & Rose offers.

What if I can’t find something I want?

Rocket & Rose offers a bespoke & custom made service on all items from Babies, Children & Grown Ups to Homewear, Work Wear & Horse Wear.  All you need to do is to drop us a message via the CONTACT US form to discuss what you would like.

How long is delivery?

Delivery at the moment is a maximum of 4 weeks from date of ordering to creation date.  Once the order has been made, then our delivery company will delivery either in 1-2 days or 3-5 days depending on which postal service you choose. 

Why does it take so long?

Rocket & Rose is run by Husband & Wife Team, Gemma & Dan, with Gemma making up the orders by herself.  With three young children (5 year old Twins & a 3 year old) we go as quick as we can to get your orders to you, but we allow a long wait just in case of any unexpected delays.  More often then not, we are able to get items with you much much sooner.  We will email you with full tracking details when it's ready to go.

Can I have any colour I like?

We do offer a good range of colours for the garment & the decoration, but if you have something specific in mind, then please get in touch as we have access to thousands more products so we can always look for an alternative.

What are the sizes like?

The sizes are on the generous size & we do have a size guide in the menu for you to compare measurements.

Can you do a rush order?

Yes we can offer a 10 working day turnaround rush order & that can be selected when you get to the checkout & postage options.

How do I wash the items?

We recommend washing the garments at 40 degrees inside out.   We wouldn't recommend tumble drying as may affect the prints.  The washing instructions are also printed on the garments for your information.

I have a problem, what do I do?

If you have a problem with absolutely anything at all, then please pop us an email & we will do our best to help.

How can I contact you?

The best way of contacting us is by email on the Contact Us page.

Where can I see your work?

As well as on our website, we have a Facebook & Instagram Page where you can see out items & our customers wearing Rocket & Rose.

How do I pay?

We take our payments via our website by PayPal or by Card.